FAQ

Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products cannot be returned.
Items that cannot be returned:
* Custom orders
* Skeins that have undergone a transformation (being wound into a ball)

*Products purchased on sale

To make a return, you must provide us with a receipt or proof of purchase.

For any feedback, please send us an email to: volnenayarn@gmail.com